When it Rains it pours indeed.

This is my last attempt at getting some form of response from Rain and their partner Nudebt on my Rain account issue. I've tried on numerous occasions to call in and speak to someone but I'm met with Useless Call Centre agents, Rude receptionists, full message boxes, and I'm sent from pillar to post with no solution.

below is a message that was sent to me by Nudebt on behalf of RAIN.

HI MRMJINGWANA, qualify for reconnection on your rain account by Paying 50% of your arrears R4952.00. Pay @ ABSA, ACC: ********** Use your ID number as reference. For any queries Call ***

After getting this message I made means last week Friday to get funds to pay so that I can quickly settle this but to this day I've had no joy in this matter. I've sent through proof of payment and called on numerous occasions but nothing. RAIN is unable to confirm anything because Nudebt is yet to confirm payment, Nudebt is just unprofessional, to say the least, because I'm yet to speak to someone beyond their Rude receptionist or in their Rain Dpt.

The source for this payment is a client who is now disgruntled because I couldn't start working on their website, the R2000 they paid me which I simply paid into the above address was a deposit, and had I been online and able to do the work id have paid the balance by now but as mentioned... I'm getting nowhere with Rain and Nudebt on this.

I was behind on my payments and that's my fault, I acknowledge that. I'm trying to sort this out but no one is interested. I'm a small and struggling business, how am I to survive if I can't rely on service providers to assist?

or is this not your problem?