LN
Lufuno N
1 reviews | Active since Feb 2020
30 May 2024, 16:30
When it rains it pours at ☔
I am having a serious issue right now with Rain. I just got disconnected allegedly because I am owing them. When I log onto thier website, it says I owe R529 and when I click "pay now" its says I owe R0.00. And when I select "pay" it just shows a blinking blue dot and that's it. I alerted RAIN online and asked them to calll me as well. Their response was to send me a "payment link" which just takes me to the logon page and the cycle starts all over again. I must say when I first joined Rain, I had serious issues wth them and then they disappeared. Trying to get a simple issue resolved takes them forever. If owe them, allow me to make a payment then. They have put various debits through my account since the 28th of this month. Finally there was a message on their website saying the outstanding balance was R48 which I duly paid a few days ago. And now this.
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
30 May 2024, 16:37Hi Lufuno N,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply30 May 2024, 16:37
Official
Hi Lufuno N,
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
LN
Lufuno N's updateReviewer Update
30 May 2024, 19:49In fairness to Rain I have followed their advice and given them time to resolve this issue. Their advice just amounts to "go to our web page and pay", which is what I have been doing all along and still the payment will not go through because once I click "pay now" it's all confusion. I have tried the app, different web browsers, nada. I have shared the screenshots with support and and sent them to *** as advised as well but still nothing doing. When I go to MY RAIN it says "you have an oustanding amount of R529 due. Please click here for payment options". Which I do and next appears this: Pay full amount: You have an outstanding amount of R0.00 due. To pay the full amount, please click "pay now", which I also do even though the new amount indicated as owing is R0.00. After I press "pay now" I either get a screen that says: Payment- Order Summary - Total R0.00 or just a blinking blue dot that goes on forever with nothing happening. So forgive me if I think RAIN has no idea what is happening here and their response to me above is mere PR and damage control. If they have no idea what is happening and are investigationg the issue the proper response to me as a customer is to give me that indication. Having worked for the Public Protector for well nigh on 20 years, I have picked up a few dos and donts of dealing with complaints. How is it possible to say I owe R529 and the next minute the balance is indicated as zero and the system will not allow me to make the payment? You say I owe you money so pleaaaase let me make the payment and restore my service. That's all I ask.
LN
Lufuno N's update30 May 2024, 19:49
Reviewer Update
In fairness to Rain I have followed their advice and given them time to resolve this issue. Their advice just amounts to "go to our web page and pay", which is what I have been doing all along and still the payment will not go through because once I click "pay now" it's all confusion. I have tried the app, different web browsers, nada. I have shared the screenshots with support and and sent them to *** as advised as well but still nothing doing. When I go to MY RAIN it says "you have an oustanding amount of R529 due. Please click here for payment options". Which I do and next appears this: Pay full amount: You have an outstanding amount of R0.00 due. To pay the full amount, please click "pay now", which I also do even though the new amount indicated as owing is R0.00. After I press "pay now" I either get a screen that says: Payment- Order Summary - Total R0.00 or just a blinking blue dot that goes on forever with nothing happening. So forgive me if I think RAIN has no idea what is happening here and their response to me above is mere PR and damage control. If they have no idea what is happening and are investigationg the issue the proper response to me as a customer is to give me that indication. Having worked for the Public Protector for well nigh on 20 years, I have picked up a few dos and donts of dealing with complaints. How is it possible to say I owe R529 and the next minute the balance is indicated as zero and the system will not allow me to make the payment? You say I owe you money so pleaaaase let me make the payment and restore my service. That's all I ask.
LN
Lufuno N's updateReviewer Update
30 May 2024, 20:36I have been using the "pay now" option all along. I have shared the screenshots of what appears when I click "pay now". Kindly indicate where the over due amount is showing on those screenshots because it's not showing on my side. It's just not there. I cannot choose an option that's not there on the screen. If this your answer after looking at the screenshots then I am more than convinced you have no idea what the problem is. I have made many online payments to RAIN many times before so this is not my frist rodeo. Let me make this easy for everyone. Kindly send the bank details where I can make the payment after which I will send proof of payment. This is clearly not getting us anywhere. I cannot spend so much time trying to resolve such a simple matter. Time for me is money.
LN
Lufuno N's update30 May 2024, 20:36
Reviewer Update
I have been using the "pay now" option all along. I have shared the screenshots of what appears when I click "pay now". Kindly indicate where the over due amount is showing on those screenshots because it's not showing on my side. It's just not there. I cannot choose an option that's not there on the screen. If this your answer after looking at the screenshots then I am more than convinced you have no idea what the problem is. I have made many online payments to RAIN many times before so this is not my frist rodeo. Let me make this easy for everyone. Kindly send the bank details where I can make the payment after which I will send proof of payment. This is clearly not getting us anywhere. I cannot spend so much time trying to resolve such a simple matter. Time for me is money.