When it Rains it pours

Every single internet provider in the country can learn a lot from rain when it comes to what never to do when it comes to doing business and how to treat their customers.

When this started it was exciting and Rain delivered on every promise that was made at sales stage. The connectivity, internet speed and the products were performing as per standard but that only lasted 3 months. After those 3 months it has been a nightmare that I couldn't wake up from. It started with the internet speed being extremely slow and to top it all of when I used the very router they sent to do a speed test (as it has a small screen for such) the results were laughable, I was on a 30mbps internet speed package and the speed test came back with 2/3 mbps on a GOOD DAY.

Referring back to sales stage the representative had promised me that this package was a pay as you go package. I asked and confirmed with him numerous times and every time he reassured me that I would only be required to pay of I use the wifi only to cancel my membership and get charged R3100 in a space of 2 day. When I called rain directly another representative from the payments department was also very rude, provided vague responses and referred to look at the terms and condition of their product only to hang up on me before we could even discuss or she could tell me exactly where it stated what I was querying.

In short when it comes to rain and their services do yourself a favor and avoid a never ending headache. Simply go to any other provider expect this money corporation that places greed over ethics.