When it Rains, it pours

Earlier this year I upgraded to the new 101 service and cancelled my original contract. The first month went smooth and I only paid the R 625. I was under the impression that because the old router fell and broke, the contract was cancelled.... however the second month I was billed for the both the contracts. I have been trying to arrange for the old router to be collected from my work as I don't have transport. It's been three months now and I not getting any response from Rain regarding the collection and i guess this is going to continue until I cancel both the contract due to pure frustration. So Rain - are you going to make arrangements to come and get your broken router or must I cancelled again?