RV
Rina V
1 reviews | Active since May 2021
03 Nov 2022, 10:34
When it doesn't "rain" it pours
I give up with these people. They are quick to cut you off due to non payment. The wonderful thing is I have upgraded my package with them as I work from home mostly. The signal is terrible. Since last night I cannot seem to have a stable connection and calling clients from this is very unprofessional as either the call cuts or they can't hear me. Logged a call no response called no answer... How r we supposed to pay for a service that often gives issues. My account has been paid a full 599 but I have to buy data to do my work in order to pay this bill for no service. Pathetic.. I am most definitely changing after this month... telkom seems to be the topic with no issues. Maybe get some tips from them because us as rain customers can no longer be sympathetic to this useless provider !!!!!!!
Helpful (0)
Replies (5)0
Replies (5)
Rain's replyOfficial
03 Nov 2022, 11:14Hi Rina.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
Rain's reply03 Nov 2022, 11:14
Official
Hi Rina.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
RV
Rina V's updateReviewer Update
03 Nov 2022, 11:22So please explain how do we work and how do we go about spending extra money on data to get our work done. Is this our problem??? This happens every month. I am fed up with u guys apologizing and copying and pasting the same message to all valued clients. Close ur doors it's terrible service
Is all your towers down, just asking cause we apparently have a few in my area
Hi Rina.
Please note the sites you are connecting sites you are currently connected to are experiencing technical difficulties, our technicians are working on restoring the site as possible, currently, we have no ETR. We do apologize for the inconvenience caused.
Is all your towers down, just asking cause we apparently have a few in my area
Hi Rina.
Please note the sites you are connecting sites you are currently connected to are experiencing technical difficulties, our technicians are working on restoring the site as possible, currently, we have no ETR. We do apologize for the inconvenience caused.
RV
Rina V's update03 Nov 2022, 11:22
Reviewer Update
So please explain how do we work and how do we go about spending extra money on data to get our work done. Is this our problem??? This happens every month. I am fed up with u guys apologizing and copying and pasting the same message to all valued clients. Close ur doors it's terrible service
Is all your towers down, just asking cause we apparently have a few in my area
Hi Rina.
Please note the sites you are connecting sites you are currently connected to are experiencing technical difficulties, our technicians are working on restoring the site as possible, currently, we have no ETR. We do apologize for the inconvenience caused.
Is all your towers down, just asking cause we apparently have a few in my area
Hi Rina.
Please note the sites you are connecting sites you are currently connected to are experiencing technical difficulties, our technicians are working on restoring the site as possible, currently, we have no ETR. We do apologize for the inconvenience caused.
RV
Rina V's updateReviewer Update
03 Nov 2022, 12:28This is now ridiculous... seriously. I keep on getting cut while talking to my clients... R u seriously asking me to pay R700 with my next payment. This is frustrating what are u as rain doing to resolve this issue soonest because we are getting **** from work for not being able to our darn job because of u rain... I can't carry on spending money on data and still paying u and we get no response no answer no service no signal no work done. Tired of gearing u r sorry and working on it... ffs get this right this is frustrating. Send messages give feedback u can't tell me all the towers are not working...
RV
Rina V's update03 Nov 2022, 12:28
Reviewer Update
This is now ridiculous... seriously. I keep on getting cut while talking to my clients... R u seriously asking me to pay R700 with my next payment. This is frustrating what are u as rain doing to resolve this issue soonest because we are getting **** from work for not being able to our darn job because of u rain... I can't carry on spending money on data and still paying u and we get no response no answer no service no signal no work done. Tired of gearing u r sorry and working on it... ffs get this right this is frustrating. Send messages give feedback u can't tell me all the towers are not working...
RV
Rina V's updateReviewer Update
03 Nov 2022, 13:07So I'm highly aggrevated as it is and feel like throwing this router and u still want me to move around. What will be done about all the data I bought all the airtime loaded to call ur centre and no answer...
I must now move around with the router which I've done at 4 this morning and wasn't working. What will be done sort this out... we need outer job done in order to pay... u should have backup for this and maybe send out messages to ur clients to inform them seriously.... I'm done with rain... looking for another provider as we speak. I cannot afford to have this happening while working from home. Can't even except the apology cause that's all u do is copy and paste...
I must now move around with the router which I've done at 4 this morning and wasn't working. What will be done sort this out... we need outer job done in order to pay... u should have backup for this and maybe send out messages to ur clients to inform them seriously.... I'm done with rain... looking for another provider as we speak. I cannot afford to have this happening while working from home. Can't even except the apology cause that's all u do is copy and paste...
RV
Rina V's update03 Nov 2022, 13:07
Reviewer Update
So I'm highly aggrevated as it is and feel like throwing this router and u still want me to move around. What will be done about all the data I bought all the airtime loaded to call ur centre and no answer...
I must now move around with the router which I've done at 4 this morning and wasn't working. What will be done sort this out... we need outer job done in order to pay... u should have backup for this and maybe send out messages to ur clients to inform them seriously.... I'm done with rain... looking for another provider as we speak. I cannot afford to have this happening while working from home. Can't even except the apology cause that's all u do is copy and paste...
I must now move around with the router which I've done at 4 this morning and wasn't working. What will be done sort this out... we need outer job done in order to pay... u should have backup for this and maybe send out messages to ur clients to inform them seriously.... I'm done with rain... looking for another provider as we speak. I cannot afford to have this happening while working from home. Can't even except the apology cause that's all u do is copy and paste...
RV
Rina V's updateReviewer Update
04 Nov 2022, 10:47Second day in a row. Pls don't ask for payment month end as I've been without wifi now for 2 days and cannot get my work done...
RV
Rina V's update04 Nov 2022, 10:47
Reviewer Update
Second day in a row. Pls don't ask for payment month end as I've been without wifi now for 2 days and cannot get my work done...