When is RAIN's it pours!

So I bought my sim card directly from Rain on the 21st Dec, could contain the excitement at the time knowing that I had recently bought a smart tv and that it needed was wifi.

So on the home screen it advised that i would get the sim within 3-5 days. I would be getting an sms from the courier services confirming that they were on the way. Well that didn't happen until after Christmas, so i gave them the benefit of the doubt seeing that its festive season and the courier company might be closed.

I only received the sim card on the 30 of Dec. Courier company rica-ed the sim and i confirmed i could now make use of the sim. So thats when awful experience begun. So ive been using a ****le thinking that it might be faulty but it wasn't.I connected it to my laptop and the ****le was working perfectly fine. I sent Rain an email hoping that the matter will be resolved. all they did was complete the ticket confirming that its fine. I then tried again. This is now on the 31st. Nope still not working, so i sent them another email. Guess what rain agents did, complete the ticket as successful.

I then put the sim into my phone and on the network it shows an 'X" meaning there is no network on the sim. They then sent me an email saying need to check for coverage. When i was considering buying the sim, that was the first thing I did. Sent them another email, and again they complete the ticket as successful. Only to get a call from the courier services a few days later that they will be bringing me a new sim.

So now with the new sim i hoping everything is sorted and I will be able to use my tv. That was not the case. Got the sim on 7th Jan, and i put the sim in my phone to see if its working. Nope try again girl! I then sent another email and they then gave me a step by step process to guide how to set up the sim. Which i did but still no network coverage. I sent them another email and then sent me a step by step guide again with different devices to use. I try all with no luck.

Today is the 12th Jan I am still waiting for them to help me out. Its not the coverage, sim nor the devices that are used that ae faulty. Im not even sure what the problem is. Its so easy for the agents to click on completed where as the issue is still there!

Im not even frustrated anymore im just sick and tired of the poor non helping service i am receiving from these people. Instead of checking what the problem might be, they let that be my issue to figure out. Thanks rain for the outstanding service. Much appreciated.