SW
Susanna W

1 reviews | Active since Aug 2021

25 Jul 2022, 19:54

What's the excuse this time?

I wish there was a minus in the rating that you could select. let me start a fresh Hi, I seriously don't even know what to do anymore, can you imagine having a massive portfolio for my degree that is due today and I cannot even complete it due to the fact that I have NO wifi!! I am supposed to be finishing my work in August and one thing is for sure, should I proceed with this poor network I will not get the job done. This is not the first time that I am complaining about the fact that the network is seriously terrible, and every time when you speak to a rain consultant they tell you it's due to load shedding or due to this or due to that. How about you just be honest and say, "well we are a poor service provider but we have no issue in issuing a debit order to your account". Please tell me if you as a business will be able to function with any internet? How do you expect your clients to do the same? 50mbps line ... Please! Test speed done tonight: 1.30mbps download & 0.09mbps upload... I can't even work from home anymore, because I'm more offline than what I am actually working! So let me hear it. What is your excuse this time around? Your towers need to be fixed again? Loadshedding? Someone *****ing R500bil in the government? Get your network fixed or terminate my contract and I will go to a service provider that will actually give me service Thanks

0
Replies (2)
Rain
Rain's reply26 Jul 2022, 08:01
Official
Hi Susanna 

We're really sorry your rain experience hasn't been as good as you expected. 

We're going to get on this asap. 

Thank you, rain.
SW
Susanna W's update27 Jul 2022, 17:29
Reviewer Update
Hi,
Indeed it is