RS
Rhonwen S

1 reviews | Active since Jun 2015

08 May 2023, 12:23

What the actual F!

I had a MONTH-TO-MONTH contract with Rain back in 2020. I stopped used this simcard the moment we put fibre in our flat. (Meaning the simcard was no longer being used, so no billing should be attached to it anymore) I received a call from some lawyer firm today on behalf of Rain, claiming that they have handed my account over for non-payment. Are they mad?? What are they handing me over for?? I have not used the simcard for 2 YEARS!!!!!!!!!!!!! I happen to log into my Rain account and saw that I have an outstanding amount of R1411,67. How?? But yet when the lawyers firm called me they mentioned they're handing me over for R700 odd. ***! That's not all. There were no invoices/charges for the whole of 2021 and 2022. All of a sudden Jan and Feb 2023 there are invoices/charges!! What the actual F man! Where on earth does that come from? I am NOT paying ****! I NEED someone from Rain to call me ASAP!

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Replies (2)
Rain
Rain's reply08 May 2023, 12:31
Official
Hi Rhonwen.

We're really sorry your rain experience hasn't been as good as you expected.
 
We're going to get on this asap.
 
Thank you.
rain.
RS
Rhonwen S's update08 May 2023, 20:41
Reviewer Update
Will do, thank you!