What Support????

I have purchased the 5g sim & router on 26/03/2022. After numerous struggles with the address and countless phone calls from my side to have the address changed it finally arrived on 04/04/2022. I waited the advised 24hrs and even waited a couple of days more to receive the rica confirmation. On the 8th, 9th and 11th of April I phoned to check if the sim has been connected. Each time there was an excuse, first the delivery address (which was also wrong) was used and then I was told the subsequent two times that it will be activated in 24hrs.

I phoned again on 13/04/2022 and spoke to a lovely lady named Neo, who actually made an effort to assist me. After about an hour in total in phone calls it was established that we are outside of their network area. She then promptly informed me that she will cancel the package and I should receive an email to arrange -collection of the device and a refund will be processed in 7-10 days.

With this confirmed, I boxed up everything and the parcel has been standing waiting for collection. Note sure where the communication fell flat after this, since I have not received any email regarding the collection (I have taken into account the long weekend), but today is the 4th working day since the last call.

I went onto my profile today, just out of interest and noticed that the sim is active and definitely not cancelled. After spending over 150minutes on the phone and that is only the calls from my side, I feel that I am completely wasting my time with this company. I have received nothing but terrible service and a complete lack of communication. It seems like the call centre agents blame shift each time something is not done as it was supposed to be. Will not reccomend to anyone.