RR
REVIEWER R
1 reviews | Active since Apr 2021
19 Nov 2022, 10:58
what R739 gets you with Rain ISP
I deleted a review a month ago and I regret doing so I am really tired of spending money every week calling the service desk or buying data because I am not receiving bandwidth because a tower is down supposedly due to load shedding in my area (when my home is light up). Also just having a digital footprint where the only way to get decent service is to drag a company does not sit well with me but it is what it is.
I haven't had a network in my area for the past 4 going 5 days now. tried the service desk, but there's seemingly a language barrier I had an agent tell me to connect to a tower that's outside of the recommended range for a 5G router.
Helpful (0)
Replies (42)0
Replies (42)
Rain's replyOfficial
19 Nov 2022, 11:07Hi Mapetla.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
Rain's reply19 Nov 2022, 11:07
Official
Hi Mapetla.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
RR
REVIEWER R's updateReviewer Update
19 Nov 2022, 11:10I am at the brink of cancelling my subscription but month end they want to debit me for a service I did not receive. I am about a week in with out internet that's messed up and i will still pay month end regardless of how **** the service is day light ******* I tell you.
RR
REVIEWER R's update19 Nov 2022, 11:10
Reviewer Update
I am at the brink of cancelling my subscription but month end they want to debit me for a service I did not receive. I am about a week in with out internet that's messed up and i will still pay month end regardless of how **** the service is day light ******* I tell you.
RR
REVIEWER R's updateReviewer Update
19 Nov 2022, 11:10I am at the brink of cancelling my subscription but month end they want to debit me for a service I did not receive. I am about a week in with out internet that's messed up and i will still pay month end regardless of how **** the service is day light ******* I tell you.
RR
REVIEWER R's update19 Nov 2022, 11:10
Reviewer Update
I am at the brink of cancelling my subscription but month end they want to debit me for a service I did not receive. I am about a week in with out internet that's messed up and i will still pay month end regardless of how **** the service is day light ******* I tell you.
RR
REVIEWER R's updateReviewer Update
19 Nov 2022, 11:12No ETR for close to 5 days?
youre technicians don't work over the weekend so basically no ETR for the week
youre technicians don't work over the weekend so basically no ETR for the week
RR
REVIEWER R's update19 Nov 2022, 11:12
Reviewer Update
No ETR for close to 5 days?
youre technicians don't work over the weekend so basically no ETR for the week
youre technicians don't work over the weekend so basically no ETR for the week
RR
REVIEWER R's updateReviewer Update
19 Nov 2022, 11:45in hindsight that isn't much compared to the unplanned data purchases I have had to make because of this
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REVIEWER R's update19 Nov 2022, 11:45
Reviewer Update
in hindsight that isn't much compared to the unplanned data purchases I have had to make because of this
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REVIEWER R's updateReviewer Update
19 Nov 2022, 13:32looking forward to hearing back from you
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REVIEWER R's update19 Nov 2022, 13:32
Reviewer Update
looking forward to hearing back from you
RR
REVIEWER R's updateReviewer Update
20 Nov 2022, 10:09good day can I get an update please?
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REVIEWER R's update20 Nov 2022, 10:09
Reviewer Update
good day can I get an update please?
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REVIEWER R's updateReviewer Update
29 Nov 2022, 17:21still waiting
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REVIEWER R's update29 Nov 2022, 17:21
Reviewer Update
still waiting
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REVIEWER R's updateReviewer Update
02 Dec 2022, 15:54Hi all the towers in my area are down from columbine up till comtonville the nearest tower is in Winchester that's 2km + out please send help
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REVIEWER R's update02 Dec 2022, 15:54
Reviewer Update
Hi all the towers in my area are down from columbine up till comtonville the nearest tower is in Winchester that's 2km + out please send help
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REVIEWER R's updateReviewer Update
07 Dec 2022, 17:49 Hi all the towers in my area the nearest tower is in Turfontein which is extremely far out please send help
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REVIEWER R's update07 Dec 2022, 17:49
Reviewer Update
Hi all the towers in my area the nearest tower is in Turfontein which is extremely far out please send help
RR
REVIEWER R's updateReviewer Update
07 Dec 2022, 17:49 Hi all the towers in my area are down the nearest tower is in Turfontein which is extremely far out please send help
RR
REVIEWER R's update07 Dec 2022, 17:49
Reviewer Update
Hi all the towers in my area are down the nearest tower is in Turfontein which is extremely far out please send help
RR
REVIEWER R's updateReviewer Update
10 Dec 2022, 18:45guys this is tiresome I can come on here every time my tower is down to report this week alone I've been here so many times this is very poor service. you can't tell me that every time there is load shedding as soon as the power comes back the towers remain down that's *******. the your selling point is fast 5g home connection but this week I have not experienced that not even once and I work from home and your technicians are supposedly aware of whenever a tower is down I experienced load shedding from 12h00 - 14h00 which has been done since then to restore the towers that are currently down?
NO man get your stuff in order honestly
NO man get your stuff in order honestly
RR
REVIEWER R's update10 Dec 2022, 18:45
Reviewer Update
guys this is tiresome I can come on here every time my tower is down to report this week alone I've been here so many times this is very poor service. you can't tell me that every time there is load shedding as soon as the power comes back the towers remain down that's *******. the your selling point is fast 5g home connection but this week I have not experienced that not even once and I work from home and your technicians are supposedly aware of whenever a tower is down I experienced load shedding from 12h00 - 14h00 which has been done since then to restore the towers that are currently down?
NO man get your stuff in order honestly
NO man get your stuff in order honestly
Rain's replyOfficial
10 Dec 2022, 19:11Please note I have detached you from the network, kindly reboot your device and test your connection
Rain's reply10 Dec 2022, 19:11
Official
Please note I have detached you from the network, kindly reboot your device and test your connection
RR
REVIEWER R's updateReviewer Update
10 Dec 2022, 19:23done let's see if it works but we both know that connecting to a tower 1.5 km out won't work
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REVIEWER R's update10 Dec 2022, 19:23
Reviewer Update
done let's see if it works but we both know that connecting to a tower 1.5 km out won't work
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REVIEWER R's updateReviewer Update
10 Dec 2022, 19:32please send a technician who will permanently sort out the issue with the towers your service desk agents have confirmed that the towers are down in my area
RR
REVIEWER R's update10 Dec 2022, 19:32
Reviewer Update
please send a technician who will permanently sort out the issue with the towers your service desk agents have confirmed that the towers are down in my area
RR
REVIEWER R's updateReviewer Update
10 Dec 2022, 19:32disconnecting and reconnecting me has changed nothing
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REVIEWER R's update10 Dec 2022, 19:32
Reviewer Update
disconnecting and reconnecting me has changed nothing
RR
REVIEWER R's updateReviewer Update
10 Dec 2022, 21:33theres no network zero bandwidth what is the etr?
RR
REVIEWER R's update10 Dec 2022, 21:33
Reviewer Update
theres no network zero bandwidth what is the etr?
Rain's replyOfficial
11 Dec 2022, 08:33Unfortunately there is no ETR
Rain's reply11 Dec 2022, 08:33
Official
Unfortunately there is no ETR
RR
REVIEWER R's updateReviewer Update
11 Dec 2022, 18:43its 4 days and counting since they have been down
RR
REVIEWER R's update11 Dec 2022, 18:43
Reviewer Update
its 4 days and counting since they have been down
RR
REVIEWER R's updateReviewer Update
05 Jan 2023, 06:11Good day
Kimdly note that there are some issues with our 5G tower in our area kindly send some assistance
Kimdly note that there are some issues with our 5G tower in our area kindly send some assistance
RR
REVIEWER R's update05 Jan 2023, 06:11
Reviewer Update
Good day
Kimdly note that there are some issues with our 5G tower in our area kindly send some assistance
Kimdly note that there are some issues with our 5G tower in our area kindly send some assistance
RR
REVIEWER R's updateReviewer Update
10 Jan 2023, 09:39Your network has been horribly slow since yesterday please investigate
RR
REVIEWER R's update10 Jan 2023, 09:39
Reviewer Update
Your network has been horribly slow since yesterday please investigate
RR
REVIEWER R's updateReviewer Update
23 Jan 2023, 18:59Hi there is an issue with the network in my area and your service desk is not picking up load shedding has lapsed and isn't due till 22h00 what is the issue?
RR
REVIEWER R's update23 Jan 2023, 18:59
Reviewer Update
Hi there is an issue with the network in my area and your service desk is not picking up load shedding has lapsed and isn't due till 22h00 what is the issue?
RR
REVIEWER R's updateReviewer Update
25 Jan 2023, 15:55Your network has started again
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REVIEWER R's update25 Jan 2023, 15:55
Reviewer Update
Your network has started again
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REVIEWER R's updateReviewer Update
25 Jan 2023, 16:29Literally sitting here a few hours after loadshedding with 0 bandwidth
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REVIEWER R's update25 Jan 2023, 16:29
Reviewer Update
Literally sitting here a few hours after loadshedding with 0 bandwidth
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REVIEWER R's updateReviewer Update
25 Jan 2023, 16:29No response from service desk
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REVIEWER R's update25 Jan 2023, 16:29
Reviewer Update
No response from service desk
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REVIEWER R's updateReviewer Update
26 Jan 2023, 08:22Its the second day with such horrible network whats the etr
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REVIEWER R's update26 Jan 2023, 08:22
Reviewer Update
Its the second day with such horrible network whats the etr
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REVIEWER R's updateReviewer Update
26 Jan 2023, 08:22What was done since yesterday?
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REVIEWER R's update26 Jan 2023, 08:22
Reviewer Update
What was done since yesterday?
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REVIEWER R's updateReviewer Update
26 Jan 2023, 08:23Because clearly nothing was dine
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REVIEWER R's update26 Jan 2023, 08:23
Reviewer Update
Because clearly nothing was dine
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REVIEWER R's updateReviewer Update
27 Jan 2023, 07:01Day 3
Still no etr?
Still no etr?
RR
REVIEWER R's update27 Jan 2023, 07:01
Reviewer Update
Day 3
Still no etr?
Still no etr?
RR
REVIEWER R's updateReviewer Update
28 Jan 2023, 09:55Day 4
Still no etr?
Still no etr?
RR
REVIEWER R's update28 Jan 2023, 09:55
Reviewer Update
Day 4
Still no etr?
Still no etr?
RR
REVIEWER R's updateReviewer Update
28 Jan 2023, 09:57Imagine you're at home paying an isp and for 4 day you can't use your network? This is not normal things go up in the are from time to time but not as frequent as they do with you guys and not as long as they do with you guys really this is pathetic
RR
REVIEWER R's update28 Jan 2023, 09:57
Reviewer Update
Imagine you're at home paying an isp and for 4 day you can't use your network? This is not normal things go up in the are from time to time but not as frequent as they do with you guys and not as long as they do with you guys really this is pathetic
RR
REVIEWER R's updateReviewer Update
28 Jan 2023, 10:31Sure, what was the feedback from yesterday?
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REVIEWER R's update28 Jan 2023, 10:31
Reviewer Update
Sure, what was the feedback from yesterday?
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REVIEWER R's updateReviewer Update
29 Jan 2023, 07:51Day number 5 I better be credited
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REVIEWER R's update29 Jan 2023, 07:51
Reviewer Update
Day number 5 I better be credited
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REVIEWER R's updateReviewer Update
01 Feb 2023, 13:03You guys said you would credit me for the days I didn't get any service which was 5 days and to my surprise I've been credited for the whole month
RR
REVIEWER R's update01 Feb 2023, 13:03
Reviewer Update
You guys said you would credit me for the days I didn't get any service which was 5 days and to my surprise I've been credited for the whole month
RR
REVIEWER R's updateReviewer Update
01 Feb 2023, 14:04I haven't been credited for those 5 days
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REVIEWER R's update01 Feb 2023, 14:04
Reviewer Update
I haven't been credited for those 5 days
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REVIEWER R's updateReviewer Update
01 Feb 2023, 14:04Paid 739 for 3 of 4 weeks of wifi
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REVIEWER R's update01 Feb 2023, 14:04
Reviewer Update
Paid 739 for 3 of 4 weeks of wifi
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REVIEWER R's updateReviewer Update
01 Feb 2023, 16:57Lets see if you will process the refund or not
RR
REVIEWER R's update01 Feb 2023, 16:57
Reviewer Update
Lets see if you will process the refund or not
RR
REVIEWER R's updateReviewer Update
03 Feb 2023, 13:00Your router was collected send me my money
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REVIEWER R's update03 Feb 2023, 13:00
Reviewer Update
Your router was collected send me my money
RR
REVIEWER R's updateReviewer Update
03 Feb 2023, 17:56Rnc11932
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REVIEWER R's update03 Feb 2023, 17:56
Reviewer Update
Rnc11932
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REVIEWER R's updateReviewer Update
04 Feb 2023, 16:07its 04 Feb 2023, 13:16 I will be back on the 14th at 13:16
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REVIEWER R's update04 Feb 2023, 16:07
Reviewer Update
its 04 Feb 2023, 13:16 I will be back on the 14th at 13:16
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REVIEWER R's updateReviewer Update
09 Feb 2023, 07:56I haven't forgotten about you people I want my money
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REVIEWER R's update09 Feb 2023, 07:56
Reviewer Update
I haven't forgotten about you people I want my money
RR
REVIEWER R's updateReviewer Update
09 Feb 2023, 07:57Tomorrow us 7days yall better pay up
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REVIEWER R's update09 Feb 2023, 07:57
Reviewer Update
Tomorrow us 7days yall better pay up