What is customer service?

For the last 2 weeks we have been having problems with the speed (we have the R 479 unlimited month to month package) . Numerous attempts to contact support have been made. We have only received 1 reply to those attempts, the 'fix' did not help. We rep**** to the email received requesting a call back, that was 5 days ago and still no call. The call centre is not working.

The last speed test shows 0.22 Mbps (Download) and 0Mbps (Upload). I am working from home and my child is doing her school online. How is this acceptable???

You cannot get hold of a human to have a conversation with. Does tech support not have phones or are they not allowed to talk to clients?? What is the story. I guess we will never know seeing that Rain is way to good to have an actual conversation with their customers.

I will be looking for alternatives. Rain is simply *****ing our money at this stage. The amount gets deducted from the credit card, but no service is provided.