What happened to Rain Internet?

There is nothing worse than a company that once delivered excellent service and then all of a sudden, stops. It leaves one wondering what went wrong, for months I had almost perfect uninterrupted internet service but these days my business is now suffering greatly because I can not complete simple admin tasks that only take a few seconds of internet connectivity. So what happened Rain? Did you grow too big too fast? Crumbling infrastructure? Poor management? What is the actual story because I got the sms messages that my service would be interrupted but no further explanation, so tell me will you give discounts on my monthly debit order which you people take without fail every month? Your marketing and sales department don't seem to be embarrassed by the non service delivery to be flogging more, better products via spam campaigns while the one product I already have doesn't work Even the phone app does not load without data, it's funny how I can't get hold of a human being now that apps have replaced humans in client services departments.. I need to find out how long I have left on the contract period so that I can cancel with this disappointing let down of a company to a different internet service provider ASAP..