What customer service?

Customer service is terrible.. I purchased RAIN internet with a router only to find out that the router does not work properly. I sent it back (after owning it for 3 whole days) and after more than 2 weeks for it to be fixed and sent back, decided I would rather have a refund due to the fact that I needed proof of residence (Which had already been given to them) just to receive the device (not the sim which needs to be RICA'd and that is what the proof of residence is for). In the time that it has taken to do my refund (please note it has still not been done). I search for devices on Firstshop.com and found what I wanted. I spoke to customer service online and asked if it would work on RAIN network and he said it would. I ordered it and it was sent to me only to find out that it would not work on RAIN network as it was 3 G. I spoke to them again as I was not a happy customer. With his help and with Management O, they sorted out the problem and organised for me to send the device back. I did so and they were able to find the right device for the same price (even though I was willing to pay the difference for a device that would work. Almost daily they kept me up to date with the process and I received a working device today. Even their dispatch kept me up to date. They went out of their way to make sure I am a happy customer and turn a bad situation into a good one. I believe RAIN could learn a thing of 2 from Firstshop customer service. I have still not received any reply from Management of RAIN which I was told they would do. It has now been almost 2 weeks. Firstshop management emailed me back within a day of saying that they would. All I get from RAIN is apologies. I dont want apologies, I want results.