1 reviews | Active since Dec 2019
What A WASTE Of Money This Is...!
It is most disturbing and ********..., to say the least, to pay R1000 per month for services that are not delivered according to agreements.
When I took the 5G plan..., RAIN assured me that my area 'Northwold' is covered. Well..., it is the 30th September 2021... I last had internet on the 11th September 2021. And even what I had was so pathetic that every other strong wind and Sunday afternoons I would lose signal...
I have called your costumer service, and dealt with some rude and care-less assistant who hung up on me - before I got through to the one who did her best to try and help...
Even then, my case has been with your technicians for over a week now... We were told that they would be here today at 10am - my wife and I had to make plans for one of us to stay home and the other to take our kids to a doctor. Needless to say..., no one showed up..., and no one communicated. So it's yet another day of business wasted...
But then it's month end..., your debit orders NEVER FAIL. This is utter nonsense...! Render your services swifter than you take my money - how is that for a plan...?
And please do not refer to the day I sent me complaint the first time - because I thought it was a temporary inconvenience (since I am used to your network to being reliable). It me more than a week before I complained... So the reference here should not be when did I file my first complaint. Surely you have ways of detecting when did my services get affected.
The bottom is that you guys should care more about your customers and the services you render to us.
Will you provide me 19 days of internet...? It is not free..., I paid for it..., and you did not deliver.
And please do not refer to the day I sent me complaint the first time - because I thought it was a temporary inconvenience (since I am used to your network to being reliable). It me more than a week before I complained... So the reference here should not be when did I file my first complaint. Surely you have ways of detecting when did my services get affected.
The bottom is that you guys should care more about your customers and the services you render to us.
Will you provide me 19 days of internet...? It is not free..., I paid for it..., and you did not deliver.