DD
Denzel D

1 reviews | Active since Jun 2023

30 Apr 2024, 08:24

What a turn around.

What a turn around. Last week I wrote a review about poor customer service from rain. The customer service department still needs work as they did nothing to resolve my issues. Instead 3 people from sales helped me resolve 3 issues and got me signed up with a new smart router. This is synergy at its best and these are employees rain.co.za should be pushing to the forefront. A big Thanks to the following people Corbin Williams (team manager). Joshua (Sales Agent) Laetitia(Sales Agent). None of the work in customer Care but gave me the best Customer experience I have ever gotten from Rain.co.za. Again Thanks to you Corbin and your amazing team.

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Replies (2)
Rain
Rain's reply30 Apr 2024, 08:35
Official
Hi 

Positive feedback is always encouraging. We appreciate your acknowledgment and kind words.

Thank you.
rain.
Rain
Rain's reply30 Apr 2024, 09:20
Official
Hi 

Thank you. Your kind words will be duly directed to all the parties mentioned. 

Regards,
rain.