What a ********** Telecoms Company!

If I could give zero stars I would! I absolutely cannot believe that Rains business model is to leave customers in the lurch when they keep experiencing frustrating issues.

I have called Rain countless times to try and escalate the intermittent network issues that I have been having for MONTHS now! Every time I call I am routed to some BPO call centre in India to try and resolve my issue.

I am tired of calling! I am tired of escalating the same issue. I need a network tech to call me to try and resolve my issue. My router literally works when it wants to. I have moved it all over my house (in an area with good network connection might I add) and I still get no joy.

I want this router replaced! On this issue I will not negotiate! This router is an absolute dud, and Rain needs to take accountability!

It's either this, or I will need to loom for another Internet service provider. I cannot keep dealing with the level of incompetence I have been dealing with.

I want a manager to call me to discuss these service failures!