What a joke

Worst experience I have ever had. Poor internet speed, poor customer service. Why advertise month to month but you are debiting me monthly ? When I paid I added my bank card and details to make the first payment. I gave you no permission to debit me monthly , no debit order mandate was signed. Upon inquiring I am told " there's nothing we can do , it is what it is" I then phoned a second time and was promised a refund as the agent admitted over the phone there was no debit order mandate. I have a reference number but I suspect it means nothing as nothing has been done. I was then told by the agent they would cancel it immediately so I don't get charged again, what do you know the cancellation is set for the end of July so I will be charge once again for a service I don't want, can't use , don't want to use and one I never agreed to debit me monthly. To make things worse the debit order came out of no where. You are a disgusting bunch of people. I will be reporting you to my bank as a ********** transaction as no permission was ever given. I will also be going to the ombudsman as this does not seem like an isolated incident from the reviews I have read. STOP ADVERTISING month to month and then submitting debit orders as you decide. You have put me in a terrible financial situation. Your company customer service is no existence but that should be obvious just scrolling through reviews you see this.