VS
Verhona S

1 reviews | Active since Feb 2019

26 Dec 2022, 13:20

What a Disappointment & Good money wasted.

Hi. Thought we would give Rain the benefit of doubt and try them, bit what a HUGE mistake we made. We only have internet 25% of the time and of that 20% of that it always disconnect and 5% is less then 5 mb/s where we are paying for the 50mb/s package. When calling only 1 out 20 calls get answered and they will say tower is down or restart your router. Which will then be the only thing we do as there is a dip or off every 5 min. They will also say its working on their side, we must again restart.

Or they say put the router in the window, FYI it is always there, for a beter signal. All they lights are on ,all of them with good signal. What, you guys want us to rope it to a tree top next?

We will be canceling. Now end of December. We also been seeing that Rain does not stop the debit orders when giving 30 days notice. What a shame on even more bad service.

Please sort it out, for all consumers.

0
Replies (4)
Rain
Rain's reply26 Dec 2022, 13:25
Official
Hi Verhona

We're really sorry your rain experience hasn't been as good as you expected.
 
We're going to get on this asap.
 
Thank you.
rain. 
VS
Verhona S's update26 Dec 2022, 14:50
Reviewer Update
Got the settings thank you, you must choose PC not mobile.
VS
Verhona S's update26 Dec 2022, 15:33
Reviewer Update
Hi, after giving instructions on both router and signal, our bad signal issue was sorted. Only bad thing is that the way our home is build is the problem. We suspects the walls blocks the signal and we have to place the router in an awkward place to have signals.
Rain
Rain's reply26 Dec 2022, 19:34
Official
Thank you