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Share Your Experience
BM
Brian M

1 reviews | Active since Apr 2011

06 Jun 2026, 12:52

!!!!WHAT A DISAPPOINTMENT AND A PATHETIC SERVICE!!!!

I called in on Monday to request a package downgrade because the service barely works in the evenings, but I've been ignored. I have had to open three different reference numbers just to get a response: #***9, #***5, and today, #***9. Still, nothing has been done. It is completely unacceptable that suppliers can treat paying customers this way without accountability. What is a point to log a call thats not going to be followed up on.

0
Replies (6)
Rain
Rain's reply06 Jun 2026, 13:12
Official
Hi Brian

Thank you for bringing your complaint to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.
BM
Brian M's update06 Jun 2026, 13:23
Reviewer Update
I can show you the screen shots of the calls, the phone rings for 3 secs and you hand up just when I about to answer??? Really now???
BM
Brian M's update09 Jun 2026, 16:18
Reviewer Update
I am very confused by your email. When I spoke to your representative, I explicitly asked to cancel my current package (pro-rated) and open a new, lower-speed one.
The agent specifically told me, "You cannot do that sir, we can downgrade the one you currently have." I accepted that alternative based on her guidance.
BM
Brian M's update09 Jun 2026, 19:31
Reviewer Update
Please do that, because as always around this time, I don't have internet even as we speak now.
and I'm paying R850 of the speed that I hardly have in the evening?
BM
Brian M's update09 Jun 2026, 21:31
Reviewer Update
It's now 21:30, and your internet is still not working. This is 2 hours later,
I pay 850, apparently for the speed? What a joke.🤣
I cannot wait for your apology.
Rain
Rain's reply10 Jun 2026, 17:09
Official
Hi Brian,

Thank you for taking our call.

We have escalated this matter.

Regards,
rain.