What a disappointing end

Though as a rule over a year of using their service, loadshedding has forced me to go over to fibre. I was generally very happy with the service, except that during load shedding we got no signal and I give online lectures. I was happy with the service. And I explained this to them when I gave me 1 month cancellation. The representative went and disconnected me immediately. This means that my entire month of lectures online can't happen. I tried to reconnect, but Rain said they can't reconnect me once disconnected. Luckily Clear Access, the new fibre company was able to escalate my installation. What a really disappointing ending to what could have been a happy and returning customer... but now, not going to happen.