we're here to help Wrong no Help for Week.

we're here to help Wrong no Help for Week. Down time Journey Started on the 16/03/2025 i had No internet access i called Rain Support got a ref number and an Automated email with this response we're here to help

Hi Shafeeq, Here's the ticket number for a device swap request. ***0 Thanks, rain Support Reference Number: ***0 Thanks, rain. Since this ref number no help or call back or email or sms to check in with me or to advise me on the way forward. i was told device will be swapped out and delivery is 3-5working days my follow up email dated 18/03/2026 reads Urgent Follow-Up: Device and SIM Swap Request – Reference ***0 Good day, Rain,

I hope you’re doing well. I’m following up urgently on my device swap request, reference number ***0. I have been without a working device since Monday morning, which has severely impacted how I work and rely on the internet.

In addition to the device swap, I also need a SIM swap. I would like a new SIM card sent along with the device, as I don’t want to take any chances in case the SIM is faulty as well.

Please treat this as a priority and provide me with a prompt update, as this is now time-sensitive.

I look forward to your immediate response.

Warm regards, Shafeeq Khan to date no response my Prepaid data bill is in is now R500