"We're here to help". But on our terms.

Again, there is absolutely no need for a call. After which I'd have no record of the conversation . I posted the ref # allocated by Rain in the email thread. And in my earlier post here. I'll repeat it. ***4. The problem is clearly described there. Read it please!

***4

4 3 2 8 4 6 8 0

No it has not reoccured. BECAUSE I HAVEN'T HAD A NEED TO SEND MINUTES (OR DATA FOR THAT MATTER) TO ANYONE.
Again read the email thread. After describing the problem, as you have restated, I clearly say that I want to know why it happened, so that I'll know whether it will work should I need to use the procedure in the future. It is that simple. Why is it so hard to read and understand?

My apogies, I never rep**** to your question about #s. Both those numbers are mine! The 069 is my 2nd SIM that is supposed to be a home phone. Which happens to be an outstanding problem.
The R40 minutes went to my primary SIM. But I entered my partner's # when trying to transfer!

It will probably be redacted. I'll post it on the email thread. Where it belongs. As does everything else written here. I only posted here because I was getting zero response from my emailsm

Of course the purchase that I described was not from my partner's profile! She did that later, when she was able. I have clearly described my action at the beginning. But of course you don't read emails.

But this has become interesting. Not in a good sense. I'll leave aside for now how restrictive is the payment as you describe it, and that there was zero warning of any restriction when I used it. And also no warning that an "incorrect" number would default to the number that was buying. (Which of course would usually have just bought for itself, in the usual way. Yes, I know this is already sounding ridiculous.)

Because as you probably know full well, the whole "buy for someone else" has now magically disappeared!

Does whoever decided this action really think it will make the problem go away? Do they think that I am an idiot and will go away? On the contrary, I've just started.

I strongly suggest that whoever did this finds as senior a Rain Manager as possible. Someone who will appreciate how serious this has become. (And please note that this conversation is still "public".)

I now expect an acknowledgement of the bizarre action taken, a huge apology for wasting my time, and a description of what corrective action will be taken. Now. Failing which I shall document the whole sorry saga (which includes an early reference to the feature, which was not refuted) and send it to a very well known media consumer columnist. It will I think make a interesting article.

To use an expression from project management, "ball in court Rain".

"This feature has never been available.." Of course it was I USED IT Without the expected result. And now you damand screenshpts to substantiate what I saw and used? After the event?! Do you realise how ridiculous that is? Probably not. What is your name? You know mine..

This has gone on long enough When I can find the time, I'll do what I said in my last post here .If you have anything more to say, PLEASE DO IT I THE EMAIL THREAD.

It's not a question of liking! It's a question of facts. And lies. I'll proceed as I said I would.