We are paying for no network all day have been trying to contact them your either hold for long or press 3 for a call back which NEVER happens

We are paying for no network all day have been trying to contact them your either hold for long or press 3 for a call back which NEVER happens. Can this ppl dort out this no network n they say our technicians are aware of the problem in your area and working on it. No ways we pay full amount each month for no service 😒