NR
Neil R

1 reviews | Active since Mar 2010

21 Sept 2020, 12:28

Waste of Time

I am not impressed at all.

Firstly it took weeks before anyone called me.

When they did eventually call, I was driving so couldn't answer, but there was no second attempt until I responded to their email notifying me of the missed call (Thank you for following up to the email).

I was finding it hard to understand the person on the other end... I was trying to give him the address but he kept on getting it wrong and then just 'thumb sucked' some random postal code and said I had signal.

He then told me that it would take 5-10 days to connect, and asked if that time would be the same if I got a sim from Takealot... He said it would take the same amount of time (This logic does not make sense). I then proceeded to voice some concerns in the hopes of a solution, but he chose to cut the call. Highly unprofessional!!

Even with my concerns, I was willing to take a chance, but the fact that he just dropped the call... USELESS!!

I will rather pay a little extra to a company that actually deserves it!!

0
Replies (2)
Rain
Rain's reply21 Sept 2020, 14:54
Official

Hi Neil

Trust you are well and keeping warm.

Please accept my humble apologies for the service that you have received thus far.

Please be advised that one of our agents will be in contact with you to assist you.

Stay safe.

Regards
Yeoline

NR
Neil R's update21 Sept 2020, 15:57
Reviewer Update
Thank You Yeoline, I appreciate your Reply.
Looking forward to being assisted.