Was assisted by a sales consultant who did not set me up

Was assisted by a sales consultant who did not set me up. She gave me the option to collect the router upon payment which I collected but it has not been set up since yesterday. Even at thje cape quarter branch they did not notify me that the router/my services have not been activated they just gave me router and that was that. I get home I find out the wrong collection option was selected by the very same person who suggested I pick it up now I am delayed because of some status change that was not updated. Till now I do not have access to the internet and I am still being to told to wait.