Warning - Don't even consider Rain! They bill you after you cancel and zero connectivity!

Report Rain to ICASA / National Consumer Commission for lack of service / connectivity / billing

I have billed Rain for 12 months for ZERO SERVICE in 2020 / 2021 when loadshedding was at its peak and Rain advised me over the phone that they had no battery backups on their towers. Call was placed around April - June in 2021. They said maybe by the end of the year. We had NO connectivity during loadshedding (which was at stage 6 / 8 then). So for the +- 8 hours we were loadshedded, NO connectivity and the other 6 - 7 hours we are awake and the unit was on, extremely POOR connectivity. So, I'm billing Rain for 12 months - R8,388. Why pay for a service when there is none?

DON'T EVEN CONSIDER RAIN - WILL BE THE WORST MISTAKE YOU MAKE!

For those of you who wish to lay a FORMAL COMPLAINT / REPORT which I have done, you can use the following URL address and your complaint will either be dealt with by ICASA or the National Consumer Commission depending on your complaint (service / billing issue etc).

https://www.icasa.org.za/pages/consumer-complaints-procedure

Quote:

"COMPLAINTS AGAINST TELECOMMUNICATIONS SERVICE PROVIDERS

Quality-of-service complaints, such as complaints about network coverage; dropped calls; line installation, activation, transfer and suspension; ADSL; mobile-number portability or suspension of service Complaints about the billing of data services, voice services and international roaming."

AND

"Complaints regarding contract terms and conditions, faulty handsets, misleading advertising or misrepresentation, and value-added services such as call-limit agreements should be directed to the National Consumer Commission"

I am sure there are a lot of you out there that have had similar issues with Rain (pathetic service, pathetic connectivity and harass you after you cancel / leave Rain). Report them like I am busy doing now. Them and their sidekick NUDEBT. Nudebt is next to be reported to the relevant authority for sending emails to an address I didn't even register with or was using at the time!

Hopefully the above helps and the more complaints the authorities receive, the better. Say NO to zero service!