WANTING ME TO PAY FOR BASICALLY UNUSABLE SERVICE

Good day,

I trust this mail finds you well, I am deeply disappointed with rain speeds and the fact that the live chat option has been removed from the website so all I can do is communicate via written mediums.

I got my rain sim card activated on the 09/09/2020 with the unlimited plan. The speed is less than even 0.1Mbps no matter where I am or what part of the day it is. The speeds are as follows when tested on 0.01Mbps, 0.07Mbps and the best one so far, 0.32Mbps. I understand the offering is uncapped but what is the use of it when you can barely browse let alone stream a small Youtube video on the lowest quality.

I have tried between my phone and my router and the signal even cuts out on my phone. I have tried using both the rain apn and one that says internet on it and both are just as bad. I do not want excuses or methods of trying to get a better signal as I have tried everything including keeping my router in unobstructed places etc. I do not wish to be with a service provider that makes me pay for and hunt for decent internet speeds.

I want to cancel this service with immediate effect, which is absolutely bad yet when I click cancel on the website they say that I will still be billed an amount of R172 on the 01st October 2020 which is absurd as I WILL NOT PAY FOR SOMETHING THAT IS BASICALLY UNUSABLE and should this fee not be waived or recalculated to a lesser fee, I will be sure to take this further.

Kindly contact me as a matter of urgency on ***, and should my phone not be with me as my job doesn't allow me to have my phone on me in court, please feel free to speak to my brother on the same number. My Rain cell number is: +*** should you wish to check anything.

Thanks and Kind Regards,

- Adele