WANT A HEADACHE? GET rain

I have yet to be treated this terribly by any ISP... rain takes the cake !!! 27 May I cancelled and order from them as I did not have a physical ID to produce on delivery. Cancelled and was going to get my sister to reorder under her name as we stay in the same residence.

I was advised refund would take 7-10 working days. On day 11 I call them as I have received or heard nothing from them, only to be told it was going to be escalated and they would call me to verify banking details and then process the refund which would then take 10 working days.....

SHOCKING !! so for 2 weeks they sat with my logged cancellation and did nothing Now I must sit for another 2 weeks with no int at home??? appalling !

Bridgette promised that a Team Leader by the name of Kabelo would call be back before end of business that day.... No call back, no email , nothing !!

12th Working day , I call them back requesting to speak to a TL... a THEMBA NHLAPHO lies to me in an attempt to de escalate and states that all TL's are in a meeting... absolute lies !!! and states that I will be getting a call from one of them asap...

Today I get an email saying that a refund was processed today and will take 10 business days to reflect.... WHAT HAPPENED TO THE CALLING TO VERIFY MY DETAILS ?? How is it that you are now all of a sudden able to process the refund without making that outbound call to me? So now you expect me to wait yet another 10 working days after you failed to meet the expectations YOU yourselves have set with me previously? WHY ARE YOUR AGENTS BLATANLY LYING TO US ???? WHYYYYYY?

ABSOLUTE MADNESS ! I'm livid at the service you have given me. Please send me all the call recordings of my calls ASAP... THIS IS RIDICULOUS !!!!!!!!!