Wake Up Rain

I have been having problems with Rain for a while and they seem to just not know their own system at all. O have been complaining about the ridiculous low line speed and they claim to have (fixed) the issue but the line speed is still bad. I keep having these people telling me to move my router around in the house after I have specified how many times that I am using an external antenna. Does Rain not know how to read or they just plain ********. This ******* must stop now.