AH
Aadil H
1 reviews | Active since Feb 2020
22 Feb 2022, 15:05
Waiting on RAIN for days now!! NO INTERNET NO SIGNAL
In General, we never had any issues with Rain using the 4G network... Unfortunately we decided to upgrade to 5G... great service up until this point... immediately we noticed we had no signal, and we started calling Rain, and were given advice on how to reset and set up the router... still nothing absolutely nothing! All we want is to cancel the 5G and give us back the 4G!! this seems to be an impossible task... apparently we have to now wait for an engineer to come see why we don't have any connection?? So we are stuck without any internet/WIFI having to load additional data bundles to our phones so that we can get some work done!! I'm so thrilled that RAIN will possibly get to sort out there 5G signal or router problems... all at our expense!!!
Helpful (0)
Replies (6)0
Replies (6)AH
Aadil H's updateReviewer Update
22 Feb 2022, 16:27Rain sends a generic reply!!
We were promised a call from the manager and the engineer before 4:00pm... received nothing
No one has EVER gotten back to us as promised!!! what more would you like us to do?? do you want me to fix your peoples bull****!! the 5G doesnt work!!! its really that simple!!! HOW MUCH MORE DO YOU NEED TO INVESTIGATE!!!
We were promised a call from the manager and the engineer before 4:00pm... received nothing
No one has EVER gotten back to us as promised!!! what more would you like us to do?? do you want me to fix your peoples bull****!! the 5G doesnt work!!! its really that simple!!! HOW MUCH MORE DO YOU NEED TO INVESTIGATE!!!
AH
Aadil H's update22 Feb 2022, 16:27
Reviewer Update
Rain sends a generic reply!!
We were promised a call from the manager and the engineer before 4:00pm... received nothing
No one has EVER gotten back to us as promised!!! what more would you like us to do?? do you want me to fix your peoples bull****!! the 5G doesnt work!!! its really that simple!!! HOW MUCH MORE DO YOU NEED TO INVESTIGATE!!!
We were promised a call from the manager and the engineer before 4:00pm... received nothing
No one has EVER gotten back to us as promised!!! what more would you like us to do?? do you want me to fix your peoples bull****!! the 5G doesnt work!!! its really that simple!!! HOW MUCH MORE DO YOU NEED TO INVESTIGATE!!!
AH
Aadil H's updateReviewer Update
22 Feb 2022, 16:57Update from RAIN...
We have moved your ticket to a manger/teamleader to email the correct people and hopefully they can assist, we have no exact time line and not sure who will be assisting.
in the meantimeplease go to Clicks and buy a new 4G simcard and activate it, after you make payment... (YOU ALREADY DEBITED ME LAST WEEK!!)
So yup... great and friendly staff... but no resolution at all... in my opinion, they literally just told me "wait, or go get your own sim sorted"
We have moved your ticket to a manger/teamleader to email the correct people and hopefully they can assist, we have no exact time line and not sure who will be assisting.
in the meantimeplease go to Clicks and buy a new 4G simcard and activate it, after you make payment... (YOU ALREADY DEBITED ME LAST WEEK!!)
So yup... great and friendly staff... but no resolution at all... in my opinion, they literally just told me "wait, or go get your own sim sorted"
AH
Aadil H's update22 Feb 2022, 16:57
Reviewer Update
Update from RAIN...
We have moved your ticket to a manger/teamleader to email the correct people and hopefully they can assist, we have no exact time line and not sure who will be assisting.
in the meantimeplease go to Clicks and buy a new 4G simcard and activate it, after you make payment... (YOU ALREADY DEBITED ME LAST WEEK!!)
So yup... great and friendly staff... but no resolution at all... in my opinion, they literally just told me "wait, or go get your own sim sorted"
We have moved your ticket to a manger/teamleader to email the correct people and hopefully they can assist, we have no exact time line and not sure who will be assisting.
in the meantimeplease go to Clicks and buy a new 4G simcard and activate it, after you make payment... (YOU ALREADY DEBITED ME LAST WEEK!!)
So yup... great and friendly staff... but no resolution at all... in my opinion, they literally just told me "wait, or go get your own sim sorted"
AH
Aadil H's updateReviewer Update
23 Feb 2022, 12:04Thank you!!
Much appreciated...
Much appreciated...
AH
Aadil H's update23 Feb 2022, 12:04
Reviewer Update
Thank you!!
Much appreciated...
Much appreciated...
AH
Aadil H's updateReviewer Update
23 Feb 2022, 12:58Thank you, most definitely will keep you posted
AH
Aadil H's update23 Feb 2022, 12:58
Reviewer Update
Thank you, most definitely will keep you posted
AH
Aadil H's updateReviewer Update
23 Feb 2022, 14:41HI
Chris the technician has just arrived,
Thank you once again
Chris the technician has just arrived,
Thank you once again
AH
Aadil H's update23 Feb 2022, 14:41
Reviewer Update
HI
Chris the technician has just arrived,
Thank you once again
Chris the technician has just arrived,
Thank you once again
AH
Aadil H's updateReviewer Update
23 Feb 2022, 16:36Hi there
Chris and Rob have just finished up!! I am finally connected...
I must say that Chris and Rob were absolutely amazing, and really went beyond any expectation... Truly professional and made sure everything was working 100%
Thank you to everyone at Rain, and my sincerest apologies for losing my cool...
I am once again a loyal customer and advocate for RAIN
Jzk
Chris and Rob have just finished up!! I am finally connected...
I must say that Chris and Rob were absolutely amazing, and really went beyond any expectation... Truly professional and made sure everything was working 100%
Thank you to everyone at Rain, and my sincerest apologies for losing my cool...
I am once again a loyal customer and advocate for RAIN
Jzk
AH
Aadil H's update23 Feb 2022, 16:36
Reviewer Update
Hi there
Chris and Rob have just finished up!! I am finally connected...
I must say that Chris and Rob were absolutely amazing, and really went beyond any expectation... Truly professional and made sure everything was working 100%
Thank you to everyone at Rain, and my sincerest apologies for losing my cool...
I am once again a loyal customer and advocate for RAIN
Jzk
Chris and Rob have just finished up!! I am finally connected...
I must say that Chris and Rob were absolutely amazing, and really went beyond any expectation... Truly professional and made sure everything was working 100%
Thank you to everyone at Rain, and my sincerest apologies for losing my cool...
I am once again a loyal customer and advocate for RAIN
Jzk