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DA
Deen A

1 reviews | Active since Aug 2022

24 Aug 2022, 09:38

Waiting for refund

I called over 5 times in July due to no aervice. Requested a refund, was tild itbwil be processed however to date nothing has been refunded. You took a debit at the end of June and one in July, my account is in credit, how ever you are not refunding this credit

0
Replies (7)
Rain
Rain's reply24 Aug 2022, 09:44
Official
Hi Deen 
 
 We're really sorry your rain experience hasn't been as good as you expected.
  
 We're going to get on this asap.
  
 Thank you,
 rain
DA
Deen A's update24 Aug 2022, 16:22
Reviewer Update
How kong does processing take? I was informed of the same mid July.
When can i expect the refund?
DA
Deen A's update24 Aug 2022, 22:42
Reviewer Update
Thank you for actioning so soon after my post. Hopefully you will look at why your contact centre has failed to do the same.
DA
Deen A's update31 Aug 2022, 22:42
Reviewer Update
Hi, just to let you know, I received a refund today however it was for 1 month. I had no service for July, you can check my usage. Dont feel you should be charging me for no service due to your towers being down for the entire month.
DA
Deen A's update01 Sept 2022, 11:05
Reviewer Update
Why will you request funds for the new sim upfront. It was always billed upfront.
Please send me a statement so that i can confirm what you are saying
DA
Deen A's update01 Sept 2022, 22:05
Reviewer Update
I checked my statement and you took an advance payment on 10 December 2021 and each month payments were taken in advance for the new month. Can you please check your records again?
DA
Deen A's update02 Sept 2022, 15:48
Reviewer Update
Ok this makes sense, let me check my bank statements