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Amelia C
1 reviews | Active since Jun 2024
02 Aug 2024, 12:33
Waiting for my replacement simcard for more the 3 weeks
I have been with rain for 2/3 years now, and never could fault them at anything, customer service up to standard, but a few weeks ago I ordered a new simcard as my simcard got lost, I ordered from the rain app, its been more the 3 weeks since I ordered this simcard but no simcard has arrived, I lodged a complaint for a agent to phone me numerous times too, I get the email notification that a customer service agent will contact me on my matter and is given a reference no one has contacted me yet, I even tried to phone in myself but is place on hold for more the 5 minutes at a time, Rain can you please send me my simcard as I pay every month for the simcard but can't make use the the services that comes with the simcard.
Helpful (0)
Replies (6)0
Replies (6)
Rain's replyOfficial
02 Aug 2024, 12:54Hi Amelia C,
Thank you for bringing this to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing this to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply02 Aug 2024, 12:54
Official
Hi Amelia C,
Thank you for bringing this to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing this to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
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Amelia C's updateReviewer Update
02 Aug 2024, 16:13***
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Amelia C's update02 Aug 2024, 16:13
Reviewer Update
***
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Amelia C's updateReviewer Update
05 Aug 2024, 08:35Hi Rain, I don't have an alternative number, and I got a call from a from unknown number but when I answer the call the call got dropped not the 1st time this has happened also, can you please call me to my work ask for Amelia, *** my email address is ***, all these numbers given so far is suppose to be on my profile, which you can easily get, with my I.D number which I gave when I lodge this review.
AC
Amelia C's update05 Aug 2024, 08:35
Reviewer Update
Hi Rain, I don't have an alternative number, and I got a call from a from unknown number but when I answer the call the call got dropped not the 1st time this has happened also, can you please call me to my work ask for Amelia, *** my email address is ***, all these numbers given so far is suppose to be on my profile, which you can easily get, with my I.D number which I gave when I lodge this review.
AC
Amelia C's updateReviewer Update
07 Aug 2024, 10:29Good Mornings
No One tried to phone to the office as I asked my receptionist is she received a call for me from Rain, a few numbers called me, but when I answer , no one speaks, I was just informed via sms the package will increase by by R30 from the 1Sept 2024, I would like to cancel my whole package, as I am still waiting for the sim card and I won't be able to afford the increase of R30.00, and these few minutes by Rain trying to get a new sim card with no avail, has just been awful, as I paid 2 months for a sim card but couldn't use the sim card. I see now with your last reply you asked which sim card needs a sim swop, when I requested a new sim card twice already via my app. I did indicate which sim card and what number.
No One tried to phone to the office as I asked my receptionist is she received a call for me from Rain, a few numbers called me, but when I answer , no one speaks, I was just informed via sms the package will increase by by R30 from the 1Sept 2024, I would like to cancel my whole package, as I am still waiting for the sim card and I won't be able to afford the increase of R30.00, and these few minutes by Rain trying to get a new sim card with no avail, has just been awful, as I paid 2 months for a sim card but couldn't use the sim card. I see now with your last reply you asked which sim card needs a sim swop, when I requested a new sim card twice already via my app. I did indicate which sim card and what number.
AC
Amelia C's update07 Aug 2024, 10:29
Reviewer Update
Good Mornings
No One tried to phone to the office as I asked my receptionist is she received a call for me from Rain, a few numbers called me, but when I answer , no one speaks, I was just informed via sms the package will increase by by R30 from the 1Sept 2024, I would like to cancel my whole package, as I am still waiting for the sim card and I won't be able to afford the increase of R30.00, and these few minutes by Rain trying to get a new sim card with no avail, has just been awful, as I paid 2 months for a sim card but couldn't use the sim card. I see now with your last reply you asked which sim card needs a sim swop, when I requested a new sim card twice already via my app. I did indicate which sim card and what number.
No One tried to phone to the office as I asked my receptionist is she received a call for me from Rain, a few numbers called me, but when I answer , no one speaks, I was just informed via sms the package will increase by by R30 from the 1Sept 2024, I would like to cancel my whole package, as I am still waiting for the sim card and I won't be able to afford the increase of R30.00, and these few minutes by Rain trying to get a new sim card with no avail, has just been awful, as I paid 2 months for a sim card but couldn't use the sim card. I see now with your last reply you asked which sim card needs a sim swop, when I requested a new sim card twice already via my app. I did indicate which sim card and what number.
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Amelia C's updateReviewer Update
15 Aug 2024, 09:32Mornings Rain, thanks for the delivery of sim card, it was delivered on Tuesday 13/08/2024 as indicated by the service consultant.
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Amelia C's update15 Aug 2024, 09:32
Reviewer Update
Mornings Rain, thanks for the delivery of sim card, it was delivered on Tuesday 13/08/2024 as indicated by the service consultant.
Rain's replyOfficial
16 Aug 2024, 11:16Hi
Thank you for those great words, we are glad to have provided you with a positive experience.
Regards
rain
Thank you for those great words, we are glad to have provided you with a positive experience.
Regards
rain
Rain's reply16 Aug 2024, 11:16
Official
Hi
Thank you for those great words, we are glad to have provided you with a positive experience.
Regards
rain
Thank you for those great words, we are glad to have provided you with a positive experience.
Regards
rain