Waiting for a refund since May 2022 - it is now August
I took out a 5G contract with Rain in May 2022 and notified them that the network coverage was terrible in my area within the first 3 days. They said they would collect the device and process my refund. It took them almost 2 months to collect the device and the refund has still not been processed yet. I have sent about 15 online requests to them about this refund and no replies. Absolutely sick and tired of them. Quick to take money but refused to give customer service.
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Replies (3)
Rain's replyOfficial
10 Aug 2022, 08:06Hi Kim.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
Rain's reply10 Aug 2022, 08:06
Official
Hi Kim.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
's updateReviewer Update
19 Aug 2022, 08:19Hello,
I asked for Rain to collect the 5G device within 3 days of me receiving it and in the interim I had already reordered the 4G bundle (that I cancelled when I took out my new 5G contract). I think the 5G was only switched on for 2 weeks and then I decided to disconnect.
It was not my intention to use their 4G and 5G bundle at the same time as I did not need both. I had waited for Rain to collect the 5G device and it took them almost 2 months to do such. I will cancel all existing contracts that my husband and I have with Rain effective month end. Disgusted with their customer service.
I asked for Rain to collect the 5G device within 3 days of me receiving it and in the interim I had already reordered the 4G bundle (that I cancelled when I took out my new 5G contract). I think the 5G was only switched on for 2 weeks and then I decided to disconnect.
It was not my intention to use their 4G and 5G bundle at the same time as I did not need both. I had waited for Rain to collect the 5G device and it took them almost 2 months to do such. I will cancel all existing contracts that my husband and I have with Rain effective month end. Disgusted with their customer service.
's update19 Aug 2022, 08:19
Reviewer Update
Hello,
I asked for Rain to collect the 5G device within 3 days of me receiving it and in the interim I had already reordered the 4G bundle (that I cancelled when I took out my new 5G contract). I think the 5G was only switched on for 2 weeks and then I decided to disconnect.
It was not my intention to use their 4G and 5G bundle at the same time as I did not need both. I had waited for Rain to collect the 5G device and it took them almost 2 months to do such. I will cancel all existing contracts that my husband and I have with Rain effective month end. Disgusted with their customer service.
I asked for Rain to collect the 5G device within 3 days of me receiving it and in the interim I had already reordered the 4G bundle (that I cancelled when I took out my new 5G contract). I think the 5G was only switched on for 2 weeks and then I decided to disconnect.
It was not my intention to use their 4G and 5G bundle at the same time as I did not need both. I had waited for Rain to collect the 5G device and it took them almost 2 months to do such. I will cancel all existing contracts that my husband and I have with Rain effective month end. Disgusted with their customer service.
's updateReviewer Update
02 Oct 2022, 12:19Issue still not resolved, yet again disgusting service from rain. I will cancel all services first thing tomorrow.
's update02 Oct 2022, 12:19
Reviewer Update
Issue still not resolved, yet again disgusting service from rain. I will cancel all services first thing tomorrow.