Wait for Signal...Wait for Agent...Wait for Ever...

5 Days...That's how long ago I received an email after calling Rain. The email states that 'help is on its way. One of our agents will get back to you soon'. I called for assistance because my business is online and I also do some trading for extra income. I reset my router, remove power cable and sim DAILY, so they 'escalated' my complaint and...Nothing...Still have no internet about 80% of the time and around 1 - 2 mbps mostly the rest of the time (currently 1.76 down and 0.32 up at 15:15 pm). We have two phones and a pc connected at most, but switch off WiFi on the phones when I need to work. I can't even send a 5 word typed out message on WhatsApp without having to restart sending. Not to even mention the impact it has on my business and the invested money and potential money that I'm losing with my trading...

I sent a negative review after a similar bad experience a few months ago and I ended up getting my signal boosted or something somehow and had brilliant connectivity continuously for more than a month. Is that what it takes..? A bad review every couple of months and I should be okay..? You keep upgrading and introducing new packages, but can I suggest that you ensure that you can actually provide for those who have been with you for years. Technology is getting better and stronger, but the service is getting worse...I don't understand.