Vox my internet service provider has been dropping the ball lately

Vox my internet service provider has been dropping the ball lately. We've been having intermittent internet connection for two days (Jan 19-20) and getting work done has been a mission. I looked at alternatives and Nadine at Rain got back to me. She was professional, assessed my needs and offered me the right product to get us back online in 24 hours. Thank you Nadine and Rain