VERY VERY POOR CUTOMER SERVICE RAIN - DO NOT USE RAIN!!

Been a customer for a short while, Received router with two sim cards. Ported both numbers mine and my daughter to rain sim cards. Previous fiber service provider was never canceled, so ported rain sim cards to Capitec. After two days, canceled the rain contract. Cancelation was done immediately. Rain canceled the sim cards due to being part of the router contract but canceled the numbers in total. Not working. Requested new sim cards. Numbers to be ported. Still waiting after two weekeds. All you get from them we will get back to you. No one is getting back to you, you get go to the app and as rain. Well that is only an ai support. One can call, one can ask rain Ai, NO RESULTS!! Still waiting for a resolution. Customer service agent all of them only reply we are sorry. Sorry does not help. Customer service will help. a resolution will help