AW
Aneka W

1 reviews | Active since Sept 2023

08 Sept 2023, 20:28

Very very disappointed

I'm tired of always complaining for the same thing over and over, made payment for September and rain suspend my account network again, I need a refund I can't pay for the month and still not have network, rain just know how to depress a person it's like they are ****mers very quick to call you when signing you up but they can't control their services

0
Replies (9)
Rain
Rain's reply09 Sept 2023, 09:07
Official
Hi Aneka Witbooi.

We're really sorry your rain experience hasn't been as good as you expected.

We're going to get on this asap.

Thank you.

rain. 
AW
Aneka W's update09 Sept 2023, 11:26
Reviewer Update
You guys are definitely running a **** business I can't pay twice for a month R530 is alot of money so you expect me to pay for one month R1060 like really... Please refund back my R530.. coz I can't be complaining about the same thing over and over.. and please check your records I pay every month for nonsense, you guys just know how to make a person angry.. it's either you restore back my network or you refund me back my money today..

AW
Aneka W's update09 Sept 2023, 13:20
Reviewer Update
Can you please give me a call
And please check all my statement for all the payments av made I'm an upfront payer I pay for my services upfront. The made payment for September was on the 29 of August, my services were suspended on the 25th of August and I didn't have money to pay then so as soon as I got paid at work on the 29th I made payment.. please explain to me why do I have to pay twice for September....
Anyway please just refund me Al rather buy enough data with that R530 I paid coz I paid it for Nonsense... Your billing department is trained to rob ppl please call me or refund me my money I'm really not gonna pay twice nonsense ane this is my oast month with you guys coz you all are useless I wouldn't recommend anyone to join your services coz you are all bunch of ****mers
AW
Aneka W's update09 Sept 2023, 13:30
Reviewer Update
I believe all your phone calls are recorded please check my phone call conversation from the 2nd of September to the 5th of September before you tell me to make payment I'm really not gonna pay twice please visit my phone call conversation regarding this matter
AW
Aneka W's update09 Sept 2023, 14:47
Reviewer Update
As av Said please check the call records and listen to them and check your system as well ... The payment change date was made last month I think on the 13 of August but however mu account network was suspended on the 25 of August hence I made payment for connection so why did you suspend my network on the 25 if my payment daye is the 1st were you expecting me to stay without network from the 25 till the 1st I did manual payment please check your statements you are frustrating me coz you didn't do your research before you answer me.... what happened to the payment I made on the 29 of August if I have to pay again for September... Please listen to the last call on the 5th of September so you can understand what's going on coz now you answering things that you don't know... I'm repeating I'm not paying twice for September that il never see if you sues to scan people you won't get that right from me
AW
Aneka W's update09 Sept 2023, 14:51
Reviewer Update
If you can't help me please refer me to your supervisor or manager coz now this is too much I want my money back you can't tell me to pay where as I've already paid ... How is your system doesn't it have All the records... I regret the day I signed up with Rain network wi-fi


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Aneka W's update14 Sept 2023, 15:34
Reviewer Update
Yes that i gree that i requested a payment date change but however you keep suspending my network every 25 how does that work?
AW
Aneka W's update14 Sept 2023, 16:10
Reviewer Update
For an example in August my network was suspended on the 25 then on the 29 of August I made payment but however my network got suspended on the 2nd of September and you guys told me to pay my account is overdue ... how coz I already paid on the 29th of August for September... and I to fight for my network to be restored you guys were telling me to pay how do I pay twice for one month ... currently when I open my app it shows my account is over due and I know on the 25 you will suspend my account and I'm really not in the mood to fight again with you people over the same thing ... the previous consultant promised me that they won't suspend my account on the 25 coz the payment date has been changed for the 1st I wanna see this month what's gonna happen on the 25 if my network will be suspended again and if you suspend my network on the 25 then I'm done with rain network coz it will be a every month issue.. if you suspend my network on the 25 and I pay before the 1st u will tell me again to pay ... and I'm not really gonna fight Al just leave Rain for good this time
AW
Aneka W's update14 Sept 2023, 16:23
Reviewer Update
i don't understand how your system doesn't record payments, coz when payment is done it should reflect that payment has been made and if you an upfront payer and payment is done towards the end of the month then its obvious that the payment is for the next month, since I joined rain in April I've been a unhappy customer