Very very bad service & assistance from Rain

Unfortunately, my experience is very bad with Rain, from 23 September 2023 until today 13 November 2023 I am struggling with internet connection & account billing issues. I am a new customer from 23 September 2023 the day I received my router Until 07 November 2023 I struggled to get internet connection, I had to phone every 2nd day to get assistance on connection and every time it's the same story: unplug router, reset router, problem still occurs query being escalated to technical department. On the 1st of October the first premium plus pro rata usage from 23/09 – 30/09 tried to go off my account I called to rectify it due to no internet connection, got a credit but the consultant said I must still pay an amount of R773.39 I will deff. be connected because it's due to nonpayment that I was not connected. Needless to say I made the payment on 25/10/2023 & I was still not connected & was struggling with the same connection error and phoning Rain every second day. On the 1st of November the new premium was trying go off my account of R959.00 I phoned again to request a credit for this premium due to the fact that I am still not connected and already made a pmt. on 25/10 for something that is still not working. On the 3rd of November I insisted on speaking to a manager her name was Angelique she promised a technician will come by my house to sort the problem out. On the 7th of November a technician came by and installed a new router because the one I received was faulty. On the 8th I phoned Rain to inform them that I am now connected the internet was working and to request a follow up on my credit yet again. On the 10th of November my connection was disconnected due to nonpayment. I phoned on again on 10/11 & 12/11 & today 13 November and still they say my issue is being escalated. I spoke to another manager today Khasani, he also promised that my issue will be resolved, guess I will have to wait and see….