VERY VERY BAD CUSTOMER SERVICE

Internet disconnection without my consent. The router is showing the RED LIGHTS on the 4G and 5G . I tried calling rain since yesterday at 13h30pm. I called 4 different consultants and all of them take me to the verification process, of which i have done it and after verifying they just drop the call and i must call again spending my own money. Today i called again and the consultant doesn't know a single thing on how to solve my problem. She promised to call me back and never called.

I am now stuck with the dead router or they blocked it . I no longer understand rain seriously. My family can't watch tv and do their exams online. I can not also do my job online.

To rain it is just business as usual. We are on our OWN as rain customers.