CT
Caitlyn T
1 reviews | Active since May 2022
17 Sept 2024, 08:55
Very upset
My boyfriend opened up a Rain account recently. They set the debit order for the 15th of each month. He asked them to please move his debit order to the 1st of each month. Rain is now trying to debit him on the 1st and on the 15th. We are now sitting without Wifi even though payment for the month has been done. Not impressed at all. We will be looking for other wifi options.
Helpful (0)
Replies (2)0
Replies (2)
Rain's replyOfficial
17 Sept 2024, 09:29Hi Caitlyn.
Let's get you connected as soon as possible and get the payment date sorted out.
We're sorry your rain experience hasn't been as good as expected, we are actively working to improve our services to ensure a better experience moving forward
We will be in touch to further assist.
Regards,
rain.
Let's get you connected as soon as possible and get the payment date sorted out.
We're sorry your rain experience hasn't been as good as expected, we are actively working to improve our services to ensure a better experience moving forward
We will be in touch to further assist.
Regards,
rain.
Rain's reply17 Sept 2024, 09:29
Official
Hi Caitlyn.
Let's get you connected as soon as possible and get the payment date sorted out.
We're sorry your rain experience hasn't been as good as expected, we are actively working to improve our services to ensure a better experience moving forward
We will be in touch to further assist.
Regards,
rain.
Let's get you connected as soon as possible and get the payment date sorted out.
We're sorry your rain experience hasn't been as good as expected, we are actively working to improve our services to ensure a better experience moving forward
We will be in touch to further assist.
Regards,
rain.
CT
Caitlyn T's updateReviewer Update
17 Sept 2024, 17:31Thank you for your quick response and assistance.
CT
Caitlyn T's update17 Sept 2024, 17:31
Reviewer Update
Thank you for your quick response and assistance.