NI
Nayaaz I

1 reviews | Active since Jul 2013

31 Jul 2021, 18:21

Very unhappy customer!!!

Let me say it very nice and clear, this is one of the worse internet service that you can get!!! After having you on board they will cap you and blame it on the amount users in your area... How can u pay for a 10mb download speed lte but only get 0.75mb after sending emails and when they call u get great internet speed u get almost 5mbps but as soon as the day go on it just go back to the 0.75mbps.... All that Rain customer service say is too many customers are connected to the tower that's why you will get that speeds, and there is currently nothing they can do. Imagine getting 15mbps between 2 am and 7am, during the day it just bad as hell you can't even stream a 460p movie, what about Netflix still....

I feel that Rain is just getting new customers and then cap them during the day.

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Replies (2)
NI
Nayaaz I's update01 Aug 2021, 12:39
Reviewer Update
They ask to share my information for them to better assist me, that was yesterday. I did a speed test today on my phone, guess what's my speed is on? I'm currently doing 180kbps haha how pathetic can this be. I'm really paying for a whatsapp bundle that's costing me R480 per month how sad.
Rain
Rain's reply09 Aug 2021, 19:32
Official
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