lC
lance C
1 reviews | Active since Aug 2018
01 May 2025, 15:13
very unhappy
its been a week now after being confirmed that a customer support agent will call me back but to this day i have response.
i left Rain years ago but i feel i made another mistake after giving them a chance.
can a agent please get back to me because i am getting horrible speeds of 3mbps and i have a 30mb line
please contact me on ***
Helpful (0)
Replies (11)0
Replies (11)Rain's replyOfficial
01 May 2025, 15:46Hi lance,
Thank you for bringing your connection query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your connection query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply01 May 2025, 15:46
Official
Hi lance,
Thank you for bringing your connection query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your connection query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
lC
lance C's updateReviewer Update
01 May 2025, 16:32its been almost a hour now and i got no respond can somebody pls call me urgently as im seirously annoyed by this lack of service
lC
lance C's update01 May 2025, 16:32
Reviewer Update
its been almost a hour now and i got no respond can somebody pls call me urgently as im seirously annoyed by this lack of service
lC
lance C's updateReviewer Update
02 May 2025, 12:32Good day can someone please call me urgently I am very unhappy with this service and billing information that is incorrect on my account. I really need a call as I would like to officially cancel my service that I only had with you people for 6 days
lC
lance C's update02 May 2025, 12:32
Reviewer Update
Good day can someone please call me urgently I am very unhappy with this service and billing information that is incorrect on my account. I really need a call as I would like to officially cancel my service that I only had with you people for 6 days
lC
lance C's updateReviewer Update
02 May 2025, 12:32This is terrible service and mis information I received from you people
lC
lance C's update02 May 2025, 12:32
Reviewer Update
This is terrible service and mis information I received from you people
lC
lance C's updateReviewer Update
02 May 2025, 14:39Can someone please call me before I go to icasa
lC
lance C's update02 May 2025, 14:39
Reviewer Update
Can someone please call me before I go to icasa
lC
lance C's updateReviewer Update
02 May 2025, 15:54How much longer are you people going to ignore even when I call I am diverted to international call centre.. this is really bad service and I want my issue resolved ASAP please call me on ***
lC
lance C's update02 May 2025, 15:54
Reviewer Update
How much longer are you people going to ignore even when I call I am diverted to international call centre.. this is really bad service and I want my issue resolved ASAP please call me on ***
lC
lance C's updateReviewer Update
03 May 2025, 13:09Good day please explain explain how in God's name i have a payment due of that amount if i just took out the new product with you guys less than 5 days ago - i initially made a payment of R1 to join your company and not even 5 days later i am billed a R678. i am asking nicely to please have someone call me back as this in unacceptable. in thee week i got a call and was explained that i only have a R55 that needs to be paid 25th may but now you are putting me arrears for only using your service for 5 days. bare in mind my package only got delivers less than a week ago and i only started using your service for 5 days. if this continues i think i will have my attorneys look into this matter because trust me we will have a field day with this type of mis use or mis information. again can someone please call me on ***
lC
lance C's update03 May 2025, 13:09
Reviewer Update
Good day please explain explain how in God's name i have a payment due of that amount if i just took out the new product with you guys less than 5 days ago - i initially made a payment of R1 to join your company and not even 5 days later i am billed a R678. i am asking nicely to please have someone call me back as this in unacceptable. in thee week i got a call and was explained that i only have a R55 that needs to be paid 25th may but now you are putting me arrears for only using your service for 5 days. bare in mind my package only got delivers less than a week ago and i only started using your service for 5 days. if this continues i think i will have my attorneys look into this matter because trust me we will have a field day with this type of mis use or mis information. again can someone please call me on ***
lC
lance C's updateReviewer Update
03 May 2025, 13:16you charged me a pro rata fee but when i joined Rain a week ago i was told to only pay the R1 when i look at my invoices you are adding all these amounts to my name. please cancel my package and fetch your device i will no longer be using your services as per my knowledge i owe you people nothing because i cancelled well within my 7 day period via email but nobody bothered to respond via your customer support mailing address
lC
lance C's update03 May 2025, 13:16
Reviewer Update
you charged me a pro rata fee but when i joined Rain a week ago i was told to only pay the R1 when i look at my invoices you are adding all these amounts to my name. please cancel my package and fetch your device i will no longer be using your services as per my knowledge i owe you people nothing because i cancelled well within my 7 day period via email but nobody bothered to respond via your customer support mailing address
lC
lance C's updateReviewer Update
03 May 2025, 15:00yes i do understand but remember you owed me a R151 which had to be credited to me - so when will that take place as i have different banking details to what you have on your system. this is daylight ******* as that R151 is due to me so please refund my money and please fetch your device and once again can someone call me on *** because you are avoiding the call
lC
lance C's update03 May 2025, 15:00
Reviewer Update
yes i do understand but remember you owed me a R151 which had to be credited to me - so when will that take place as i have different banking details to what you have on your system. this is daylight ******* as that R151 is due to me so please refund my money and please fetch your device and once again can someone call me on *** because you are avoiding the call
lC
lance C's updateReviewer Update
03 May 2025, 19:09- Good day the email has been sent i hope to receive a reply to my email adress and not via Hello Peter.
the most sensible thing to have done was to contact me to my cellphone as i have requested numerous times but it seems this is all that Rain does is just cause problem for the their clients its a wonder the reviews are so bad - you are not willing to contact your clients but you want business
lC
lance C's update03 May 2025, 19:09
Reviewer Update
- Good day the email has been sent i hope to receive a reply to my email adress and not via Hello Peter.
the most sensible thing to have done was to contact me to my cellphone as i have requested numerous times but it seems this is all that Rain does is just cause problem for the their clients its a wonder the reviews are so bad - you are not willing to contact your clients but you want business
lC
lance C's updateReviewer Update
05 May 2025, 20:51Good day can somebody please confirm that my services has been cancelled as i see on my account it has not - i also never got any response regarding the email i sent through for my refund. then you wonder why i am cancelling its because of the lack of service. i think a email should be sent higher up to the shareholders of your company. and trust me i have their contact information. Mr Motsepe perhaps?
lC
lance C's update05 May 2025, 20:51
Reviewer Update
Good day can somebody please confirm that my services has been cancelled as i see on my account it has not - i also never got any response regarding the email i sent through for my refund. then you wonder why i am cancelling its because of the lack of service. i think a email should be sent higher up to the shareholders of your company. and trust me i have their contact information. Mr Motsepe perhaps?
