VERY slow internet on rain, not worth it go MTN

Item: Rain
Rating: 1
Author: Retail Experience Where is customer service?

Why do you say up to 10Mbps when we seldomly get 1Mbps speeds on download but upload is 12Mbps? Have a 100 references dating back to 2018 asking to improve speeds but always being told to reset router and APN details.

We are tired of complaining and frustrated by rain's slow internet speeds. It's not worth "unlimited" data if it's slower than 3G.

You are essentially not even delivering 3G speeds but selling it as 4G that is ***** and someone should be in jail for this.

Helpful (0)

Replies (2)

Rain's replyOfficial

14 Oct 2020, 16:14

Hi Michael

Trust you are well and keeping warm.

Please accept my humble apologies for the service that you have received thus far.

Please be advised that one of our agents will be in contact with you to assist you.

Stay safe.

Regards
Yeoline

Rain's reply14 Oct 2020, 16:14

Official

REWics

Retail Experience Where is customer service?'s updateReviewer Update

14 Oct 2020, 19:22

When should I expect to be in contact with anyone at rain, next year?

Keeping warm? What do you know that I don't?

All i really want from rain is better speeds than 1.5 Mbps let say we meet in the middle 5 Mbps down and 5 Up that would not be fair but may be acceptable.

Short of that, there is really nothing rain can do for me or anyone.

Please let the agent respond here.

REWics

Retail Experience Where is customer service?'s update14 Oct 2020, 19:22

Reviewer Update