Very sad

Very bad service.paid R469.00 and activated my sim on the 21 of january. I canceled the sim on the 27th due to very slow downloads and intermittent connections.Same day on the 27th my sim was de-activated. 1st of February my invoice account was R154.00. No refund from the total of R470 paid for less than 7 days.Rain punishes you if you cancel sim via there own app and even 7 day terms and conditions are not honored.very sad indeed