Very rude, arrogant and unhelpful "support" agents (no network, intermittent connection)

For the past few months, I have been subjected to intermittent connection in an area where, for the past 2 years, I never had issues. At first, I resorted to troubleshooting procedures, rebooting and occasionally resetting the router. However, the problem persists in that connectivity is intermittent. One minute, you have Wi-Fi, and a few minutes later, you don't.

Recently, I resorted to calling Rain Support, only to be given the exact solutions I have been applying with no long-term success (Reboot, reset, reposition). Rain refuses to exchange this problematic router in an amicable manner. Seemingly, I must now cancel the current subscription and order a new router to resolve this.

Today, I had the displeasure of talking to Malvin (Reference Number: ***8), who insinuated that I was lying about my internet connection issues. Why do I waste my time and money calling you to report this issue? Why do I have to buy Telkom data when I work from home, where I supposedly have unlimited internet? This is very disrespectful and arrogant. He refuses to give the call to his supervisor and looks to come up with every reason that points to no issues with my internet.

Two main problems here: Intermittent connection on a daily basis, and arrogant agents who refuse to accept that there is a problem and instead want to gaslight me.