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Susan S
1 reviews | Active since Aug 2021
11 Jan 2024, 13:22
Very poos service
I paid Rain simcard an amount close to a thousand rand early December 2023. It was deducted from my account again beginning January 2024. Rain requested bank statements to proof it was deducted. This was done days ago. Yet, still no pay back. And they still have not sent me a fully detailed account after numerous requests! Their service is absolutely atrocious.
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Replies (5)0
Replies (5)SS
Susan S's updateReviewer Update
11 Jan 2024, 13:24My apologies! There is a spelling mistake. Poor service, not poos..... 🤦🏻♀️
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Susan S's update11 Jan 2024, 13:24
Reviewer Update
My apologies! There is a spelling mistake. Poor service, not poos..... 🤦🏻♀️
Rain's replyOfficial
11 Jan 2024, 13:45Hi Susan
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply11 Jan 2024, 13:45
Official
Hi Susan
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
SS
Susan S's updateReviewer Update
18 Jan 2024, 14:12I still have not received any money. How long do I still have to wait? I phoned twice today and the lines just went silent. This is getting totally out of hand now! You are very quick to remind of payment but mighty slow to pay back. Please add interest to my money. Thank you.
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Susan S's update18 Jan 2024, 14:12
Reviewer Update
I still have not received any money. How long do I still have to wait? I phoned twice today and the lines just went silent. This is getting totally out of hand now! You are very quick to remind of payment but mighty slow to pay back. Please add interest to my money. Thank you.
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Susan S's updateReviewer Update
25 Jan 2024, 22:48You have escalated this problem for how many times now? And I am still waiting? Why???
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Susan S's update25 Jan 2024, 22:48
Reviewer Update
You have escalated this problem for how many times now? And I am still waiting? Why???
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Susan S's updateReviewer Update
31 Jan 2024, 15:12I sent all details 26.1.2024. And again today. After all details were sent to George Thulo on the 11th January 2024. I am still waiting. Why? I have lost all respect for this company. And you still want me to upgrade my sim card? Really? Please pay me back with interest AND cancel my card.
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Susan S's update31 Jan 2024, 15:12
Reviewer Update
I sent all details 26.1.2024. And again today. After all details were sent to George Thulo on the 11th January 2024. I am still waiting. Why? I have lost all respect for this company. And you still want me to upgrade my sim card? Really? Please pay me back with interest AND cancel my card.