RM
Richard M
1 reviews | Active since Aug 2021
22 Oct 2025, 12:35
Very poor Support Service
Been with Rain for 4+ years now, no issues. Recently started experiencing a CPE failure, logged the call on Sunday and have had absolutely NO feedback. I have to call in everyday, just to speak to someone new who is uninformed and cannot assist me. Even asking them to call me about a cancellation doesn't ignite a response. Think Rain is becoming just another company to soon fall through as a 'Used to be' company with this level of service.
Helpful (0)
Replies (6)0
Replies (6)
Rain's replyOfficial
22 Oct 2025, 13:50Hi Richard
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply22 Oct 2025, 13:50
Official
Hi Richard
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
RM
Richard M's updateReviewer Update
22 Oct 2025, 14:22I would like my problem to be resolved, and replacement CPE sent. If that cannot be done, then I will have to proceed with cancelation of my subscription.
RM
Richard M's update22 Oct 2025, 14:22
Reviewer Update
I would like my problem to be resolved, and replacement CPE sent. If that cannot be done, then I will have to proceed with cancelation of my subscription.
RM
Richard M's updateReviewer Update
23 Oct 2025, 14:54I have checked now and there is no missed call. I would have answered the call if it came through. I think there is an issue trying to contact me
RM
Richard M's update23 Oct 2025, 14:54
Reviewer Update
I have checked now and there is no missed call. I would have answered the call if it came through. I think there is an issue trying to contact me
RM
Richard M's updateReviewer Update
24 Oct 2025, 08:13That will be fantastic! a simple fix to a problem that shouldn't have turned into such a frustration, right?
Will await their call.
Will await their call.
RM
Richard M's update24 Oct 2025, 08:13
Reviewer Update
That will be fantastic! a simple fix to a problem that shouldn't have turned into such a frustration, right?
Will await their call.
Will await their call.
RM
Richard M's updateReviewer Update
04 Nov 2025, 10:04After much back and forth the issue ulimatly was not resolved. Kindly arrange collection of the Free to Use CPE device ASAP. I have cancelled my service and no longer want the device in my possetion. It is boxed and ready for collection.
RM
Richard M's update04 Nov 2025, 10:04
Reviewer Update
After much back and forth the issue ulimatly was not resolved. Kindly arrange collection of the Free to Use CPE device ASAP. I have cancelled my service and no longer want the device in my possetion. It is boxed and ready for collection.
RM
Richard M's updateReviewer Update
10 Nov 2025, 09:03Hi. The device has been off for a week now. So can be collected.
RM
Richard M's update10 Nov 2025, 09:03
Reviewer Update
Hi. The device has been off for a week now. So can be collected.