1 reviews | Active since Mar 2020
VERY POOR SERVICES
Very poor services received from Rain as to Client Service and / or wifi services.
As a new client, we have been without wifi for extended periods of time. Most popular excuse: "faulty tower and techs are working on it..." Waell they are working on it now for days on end andq and still no internet available and or feedback.
Several complaints have been lodged via FB Messenger and telephonically, but to now avail.
Another problem is that when loadshedding occurs, we have no internet available as well, but Vodacom is able to provide us with te function, which means that Rain has no backup battery at the specific servicing tower.
Give me one reason as to why we should continue with your pathetic service?
Customer: Donnè Badenhorst Contact number: ***
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain
Your above message refers. It is unacceptable to be without internet for a prolonged period and we therefore request that the contract be terminated with immediate effect since we have been without internet since 05/12/2022.
Your above message refers. It is unacceptable to be without internet for a prolonged period and we therefore request that the contract be terminated with immediate effect since we have been without internet since 05/12/2022.
Your reply refers.
I accept that the subscription will be cancelled on or before 31/12/2022, but I also expect you to do a full refund for services not provided as from 05/12/2022.
Your reply refers.
I accept that the subscription will be cancelled on or before 31/12/2022, but I also expect you to do a full refund for services not provided as from 05/12/2022.