BM
Blessing M
1 reviews | Active since Jun 2022
20 Jan 2023, 12:07
Very poor service from this company full of arrogant staff
Good day
I lost my sim card on the 9th December, submitted numerous requests for a sim swap but that didn't materialize showing how *********** they are. Got frustrated as I was not getting service that I'm paying for and asked to cancel the subscription, guess what... they were very quick in actioning the cancelation proving how arrogant they are, no calls to retain clients or ascertain why I'm canceling.
Order a new card with take alot , and had it linked to my old profile.... made payment and that went to the closed or cancelled account. This means I paid December month, didn't get service for it, also paid January still not getting service. So basically rain owes two month's data. They call centre sucks, no one seems to know what they are doing there.
Helpful (0)
Replies (6)0
Replies (6)
Rain's replyOfficial
20 Jan 2023, 12:13Hi Blessing
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
Rain's reply20 Jan 2023, 12:13
Official
Hi Blessing
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
BM
Blessing M's updateReviewer Update
23 Jan 2023, 14:36What does the months of October and November have to do with this ? I said the sim was lost on the 09th of December 2022. Debit order went on on the 02 December 2022 and I made manual payment now in January 2023 but still there is no service from rain.
BM
Blessing M's update23 Jan 2023, 14:36
Reviewer Update
What does the months of October and November have to do with this ? I said the sim was lost on the 09th of December 2022. Debit order went on on the 02 December 2022 and I made manual payment now in January 2023 but still there is no service from rain.
BM
Blessing M's updateReviewer Update
23 Jan 2023, 14:38So this actually means I paid for 2 months now and still have to buy data with other service providers
BM
Blessing M's update23 Jan 2023, 14:38
Reviewer Update
So this actually means I paid for 2 months now and still have to buy data with other service providers
BM
Blessing M's updateReviewer Update
24 Jan 2023, 13:44I communicated with rain , was only told to order a new card and request a sim swap via the online tool, which i did and yiu have failed a number of times but were so quick to action the cancelation. No one asked about any documentation, why now ?? So for two month's you'll are failing to me working sim card . See when I started requesting for the sim oo yours systems , I won't be shocked if you'll say you'll don't have that information because you'll are good at lying.
BM
Blessing M's update24 Jan 2023, 13:44
Reviewer Update
I communicated with rain , was only told to order a new card and request a sim swap via the online tool, which i did and yiu have failed a number of times but were so quick to action the cancelation. No one asked about any documentation, why now ?? So for two month's you'll are failing to me working sim card . See when I started requesting for the sim oo yours systems , I won't be shocked if you'll say you'll don't have that information because you'll are good at lying.
BM
Blessing M's updateReviewer Update
24 Jan 2023, 13:47Another thing when you register with rain, you get debited from the word go , which means I am paying for the service then you'll give me the internet, it's not the other way around. Go on my statement and see this. Again I only want you'll to credit the the active card on my profile so that I get the internet, the money is with you, is that too much to ask???
BM
Blessing M's update24 Jan 2023, 13:47
Reviewer Update
Another thing when you register with rain, you get debited from the word go , which means I am paying for the service then you'll give me the internet, it's not the other way around. Go on my statement and see this. Again I only want you'll to credit the the active card on my profile so that I get the internet, the money is with you, is that too much to ask???
BM
Blessing M's updateReviewer Update
24 Jan 2023, 13:49It was not the first that I requested a sim swap and not once I was asked for documents, stop trying to manipulate things.
BM
Blessing M's update24 Jan 2023, 13:49
Reviewer Update
It was not the first that I requested a sim swap and not once I was asked for documents, stop trying to manipulate things.