Very Poor Service From Rain Internet Service

I'm now compelled to think that either Rain is a hugely *********** operator or just a *****ed company trying to rob customers of money by not canceling their accounts deliberately. I've asked for my account to be closed three times now, since October, and it's still not done up to today. Instead, Rain has been happily deducting subscriptions from my account, taking advantage of the fact that I can't cancel my bank account on their website. This is in spite of my cancellations and emails trying to get their attention to this matter.

I ordered the 4G Sim on 26 September 2022; The service was activated on the 28th of September. But by the 5th of October, I had had enough of the poor network, which was extremely bad and really just a waste of time. I canceled the account on the website on 5th October. Support called me back and told me that because it was still within 7 days I could get a refund or I can leave the account to cancel after 20 days. I wanted it off immediately. He took me through some troubleshooting, promising to get back to check how things are working the following day. He never came back, and I wasn't sure then what else to do, but assumed that the cancellation would be effected after 20 days as he had promised.

By 1st November, the account was still active and the subscription was drawn out of my account. I canceled it again on the website. When nothing had happened on the 3rd, I followed up with an email asking for action to be taken on this matter and the fact that I DID NOT WANT to have to pay these subscriptions due to their failure to cancel. I thought that surely this time, they will execute accordingly.

But no, my email received no response, and on 1st December I saw that they had again drawn the subscription from my bank account. This time I phoned them and was told that they will refund the account and an email will be sent to confirm the conversation. It is now the 5th of December and I still haven't received the promised email, and of course, the account is still active and I've had to pay three subscriptions wrongfully. This time, there’s no longer an option to cancel the account on the website ‘my rain’ dashboard. So I’m basically stuck.

The email to their complaints department bounces back, saying email doesn't exist. I'm now considering the option of escalating this matter to Consumer Protection.